You may have noticed that while the platform you are using is called Rcopia, our helpdesk and support materials refer to it as iPrescribe Desktop. While the names are different, the functionality remains the same. 

What's the Reason for This?

The branding is transitioning to iPrescribe Desktop. While the discrepancy will eventually be resolved, the product interface still displays the name Rcopia in certain areas. This mismatch has caused some confusion for users seeking support.

What does this mean to you?

• If you see Rcopia in your product UI but iPrescribe Desktop in the Help Center, know that they refer to the same platform. 
• All support resources, guides, and troubleshooting steps apply to both Rcopia and iPrescribe Desktop. 
• No changes are needed on your end—your experience remains the same.

Next Steps

• If you need assistance, you can continue using the iPrescribe Help Center, as all resources also apply to Rcopia users.
• If you have any questions, feel free to contact our support team.

We appreciate your patience as we work toward a more seamless experience!