Purpose: This article helps you search for a pharmacy and select it for a patient in the iPrescribe app.
Audience: Active iPrescribe users
iPrescribe's redesigned pharmacy search offers improved performance, faster results, and a more intuitive, user-friendly interface.
Use the sections below to open the pharmacy search, find a pharmacy by name or filter, and select it for a patient. This article does not cover saving or removing favorite pharmacies.
Open the pharmacy search from a patient profile
Use this method to start any pharmacy search for a patient.
Steps to open the pharmacy search
- On the iPrescribe home screen, tap New Rx.
- Search for a patient in the search bar and select the patient from the results, or select a patient under the RECENT PATIENTS section.
- On the patient profile screen, tap Change next to the Pharmacy section.
If you do not see your patient, review the Add New Patients article to add the patient to your account.
Pharmacy search tabs
The pharmacy search has three tabs: Pharmacies, Patient Recent, and Favorites. If you turn on Pharmacy Search Settings in iPrescribe version 6.104 or later, the search opens to the Favorites tab. Review the Manage favorite pharmacies in iPrescribe article to learn how.
What each tab shows
- Pharmacies: Searches all pharmacies. This tab opens by default.
- Patient Recent: Lists up to 5 pharmacies linked to the patient profile. The current default pharmacy appears at the top with the Current Patient Pharmacy label.
- Favorites: Lists favorite pharmacies in alphabetical order, including your favorites and your practice's favorites.
Search for a specific pharmacy
Use this method when you already know the name of the pharmacy you want.
Steps to search by pharmacy name
- On the Pharmacies tab, tap the search bar.
- Enter at least 3 characters of the pharmacy name, plus either the ZIP code or the city and state. Fewer than 3 characters return no results.
- If you need a mail order pharmacy, tap Filters and turn on the Mail Order toggle.
iPrescribe lists search results in alphabetical order. Each pharmacy card shows the pharmacy name, address (if available), phone number, fax number (if available), and tags such as Controlled Rx, Specialty, Mail Order, and Open 24 Hours.
If you cannot find a pharmacy, remove a search term. When you fill in several fields, such as name, city, ZIP code, phone number, or address, one entry that does not match the pharmacy record exactly excludes that pharmacy from the results.
Browse pharmacies with filters
Use this method to explore pharmacies in a location without a specific name in mind, or to change filters you already applied.
Steps to browse with filters
- On the Pharmacies tab, tap the Filters button.
- Enter the city and state to set your search area.
- Enter or select other filter options, such as pharmacy type.
- Tap Apply.
To reset every field, tap Clear.
Filter descriptions
| Filter | How it works |
| Mail Order toggle | Turn it on to show only mail order pharmacies. Turn it off to remove mail order pharmacies from the results. |
| Pharmacy Name | Enter at least 3 characters. Fewer than 3 characters return no results. |
| Phone Number | Enter numbers only, up to 10 digits. The field adds the (###) ###-#### format for you. |
| City | Enter 1 to 35 characters. If you paste more than 35 characters, the field cuts off the extra text. |
| State | Select an option from the drop-down menu: All States, US States, Canadian Provinces, or Puerto Rico. |
| ZIP code | Enter a 5-digit or 9-digit ZIP code. The field flags an invalid ZIP code, and the Apply button stays inactive until the ZIP code is valid. |
| Pharmacy type | Select one or more checkboxes: Controlled Rx (C), 24-Hour (24), Specialty (SP), Long-Term Care (LTC), or In-House. |
Steps to edit filter tags
After you apply filters, a filter tag appears above the search results for each filter you applied.
- To remove a filter, tap the X on its tag. The results update.
- To change your criteria, tap the chevron (>) to return to the Filter & Search screen. Update your criteria, then tap Apply.
Select a pharmacy for the patient
Use this method after you find the pharmacy you want in any tab or in your search results. Selecting a pharmacy adds it to the patient's profile.
Steps to select a pharmacy
- Find the pharmacy in the Patient Recent tab, the Favorites tab, or your search results.
- Tap Select on the pharmacy card.
- If the patient has a pending prescription, choose one option:
- Set as default pharmacy only: Sets the pharmacy as the patient's default and leaves the pending prescription unchanged.
- Set as default & apply to pending script: Sets the pharmacy as the patient's default and sends the pending prescription to it.
A patient profile holds up to 5 pharmacies. If the profile already has 5, your new selection replaces the oldest pharmacy. To change the pharmacy later, repeat these steps.
Troubleshoot pharmacy search
Use this section when your search returns no pharmacies or does not start.
Search problems and fixes
No results: If no pharmacies match your search, the results window shows No results. Remove a search term or filter, then search again.
Insufficient characters: A prompt appears when you enter fewer than 3 characters. Enter at least 3 characters to search.
Related articles
- Manage favorite pharmacies in iPrescribe
- Add New Patients
Comments
Article is closed for comments.