Purpose: This article explains how to set up and use iPrescribe Authenticator as your two-factor authentication token to e-prescribe controlled substances (EPCS).
Audience: Providers who need a two-factor authenticator (token) to e-prescribe controlled substances (EPCS), particularly prescribers who did not independently register to use the iPrescribe application for e-prescribing.
Important:
If you see a payment screen while setting up the authenticator, stop and exit. This means you are self-registering to use the iPrescribe e-prescribing application. You never need to pay to use the iPrescribe Authenticator.
Set up iPrescribe Authenticator
Note: Depending on your integration with DrFirst, you may be unable to proceed after selecting the Push Notification (iPrescribe Authenticator) option and attempt to scan the QR code. If you cannot proceed, select the Code Generator option instead.
1. Log in to the EPCS Gold Prescriber Dashboard with your NPI, passphrase, and current token.
2. Select the Tokens tab at the top or click the Manage Tokens button at the bottom right of the page. Both will take you to the same screen.
3. You are now on the Token Management screen. Select the Add New Token button.
You will see options to add 2 types of authenticators to your account. Click Add to choose an option:
- Push Notification (iPrescribe Authenticator): App that generates a one-time PIN (OTP) (soft token)
- Code Generator: A physical key fob that you ordered from DrFirst or mobile application that generates a one-time PIN (hard token)
- You may use your E-Prescribing Desktop (Rcopia) username and password to log in to iPrescribe.
- If you use External Login (Single Sign-On/SSO) to access E-Prescribing Desktop, you may see a notification pop-up in E-Prescribing Desktop, guiding you to set up iPrescribe Authenticator.
- Depending on your configuration, you may see a limited version of iPrescribe app that is read-only when you scan the QR code. Contact your Customer Success Manager (CSM) if you want to upgrade your iPrescribe capabilities.
- Prescribers who already use iPrescribe to electronically prescribe controlled substances (EPCS) will not be able to use iPrescribe as an authenticator, as the DEA requires that your authenticator and prescribing software be on different devices.
If you are adding the iPrescribe Authenticator first:
1. Scan the QR code to install the iPrescribe Authenticator on your device. If you already have the app, it opens the Open Scanner screen.
Note: DEA requires you install your authenticator (token) on a separate device from the device you use to e-prescribe controlled substances.
2. After installing the iPrescribe Authenticator app and open it, the app will prompt you to accept push notifications.
3. Click Open Scanner, then authorize the app to access your camera.
Note: You can also do this manually by going to your phone's settings and enable push notifications for this application.
1. Open the app and go to the main menu > Settings > iPrescribe Authenticator.
2. Allow the app to access your camera and Open Scanner.
4. Return to the computer screen and enter a nickname for this authenticator (token) and click Bind Device.
Tip: Do not use an underscore ("_") in your token nickname to avoid error messages. Using your iPrescribe Authenticator as a camera (Open Scanner view that you've kept open from step 2), scan the Cronto code (colorful dot matrix code) that appears on the web page.
5. Go back to your mobile device and click No, Continue Setup if you do not have an iPrescribe Authenticator username and password.
6. New users will see the Create a password screen. If you already have an account, you will see the Account found screen and select your practice, then click Continue to get to the Create a password screen.
7. A confirmation screen will ask you to check your email to retrieve your username. Log in to iPrescribe Authenticator anytime to set up the app.
8. Back on the web page, you will see a screen listing your token's active status and you will be prompted to click Add Token to add a second token to your account (recommended). After adding a second token, click Continue.
1. If you are adding the key fob you received from DrFirst, fill out the required fields. Then click Save.
Field |
Selection Options |
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|---|---|---|---|---|---|---|---|---|---|
| Token Manufacturer |
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| Token Issuer | DRFIRST | ||||||||
| Token Type |
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| Token Name |
Create a 'nickname' of your choice for the token, so you can identify it in the future (e.g. iPhone SYMC app). You will see this nickname each time you e-prescribe controlled substances. Do not use an underscore ("_") in your nickname. |
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| Serial Number (S/N) or Credential ID |
Use the appropriate format when entering your token information:
|
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| One-time PIN (OTP) | Enter the security code generated by your authenticator (token). |
2. On the app, you will see a pop-up message saying you successfully paired your token to your account. If you do not see the message, try again.
On the web page, you will see a screen listing your token's status as activated.
3. Click Add Token to add a second token to your account (recommended). Once you have done this, click Continue.
If prompted, enable push notifications. Or, go to your phone's settings and enable push notifications for the iPrescribe Authenticator app.
Use iPrescribe Authenticator
1. Prepare to send an electronic controlled substance prescription, as you would normally.
2. When you are ready to sign and send the prescription, enter your signature password and select Send.
3. On the next screen, review the prescription details. Then, at the bottom of the screen:
- Enter your signing passphrase (the password used to electronically prescribe controlled substances).
- Select the name of your iPrescribe Authenticator from the drop-down menu.
- Select Sign to send a push notification to iPrescribe.
4. Open the push notification on your mobile device. Select Yes, continue to confirm you intend to electronically prescribe the controlled substance.
5. A confirmation message appears in iPrescribe and E-Prescribing Desktop.
Confirm you successfully sent the controlled substance to the pharmacy by going to the iPrescribe menu > History and selecting the prescription to review transmission details.
Note: You can manually open iPrescribe Authenticator by:
- Logging in to iPrescribe
- Going to the main menu
- Selecting Settings
- Selecting iPrescribe Authenticator
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