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FAQ: Letter with QR code (mailer)

This article answers frequently asked questions (FAQs) about the letter with QR code ("mailer") that you generated as part of Activating E-prescribing of Controlled Substances (EPCS) in iPrescribe

Reminder: You receive 2 separate items in the mail:

  • Token (also called a hard token, authenticator, or key fob) to e-prescribe controlled substances after you complete EPCS activation. 
  • The letter with QR code ("mailer") to complete the EPCS activation at your DEA-listed business address. 
When will my letter arrive? 

Your letter with QR code ("mailer") will arrive through USPS within 5-10 business days

If it has been past 10 business days since you generated your letter: 

  1. Check that your business address listed by the DEA is current; the DEA requires that the letter go to this address. 

    DEA address to update_Sept2022.png

    (click to enlarge)

  2. Generate a new letter:
      1. Go to the main menu in iPrescribe and select Activate EPCS.
      2. Select Help.
      3. Reconfirm your DEA-listed business address and select Yes to generate another letter to that address. 

        iPrescribe_ActivateEPCS_Continue.pngiPrescribe_ActivateEPCS_Continue.pngiPrescribe_SendMeMailerCode.png

         (click to enlarge)

      4. Wait 5-10 business days for the new letter to arrive from USPS. Note: Requesting a new letter does not invalidate the letter that is in transit.
  3. If you still do not receive a letter within 10 business days, please submit a request to DrFirst Support. 
How do I generate a new letter? 

1. Go to the main menu in iPrescribe and select Activate EPCS

2. Select Help

3. Reconfirm your DEA-listed business address and select Yes to generate another letter to that address. 

iPrescribe_ActivateEPCS_Continue.png  iPrescribe_ActivateEPCS_Continue.png iPrescribe_SendMeMailerCode.png

 (click to enlarge)

4. Wait 5-10 business days for the new letter to arrive from USPS. Note: Requesting a new letter does not invalidate the letter that is in transit.

What if the code on my letter is expired? 

If the QR code in your letter is expired, you will need to generate a new letter: 

1. Go to the main menu in iPrescribe and select Activate EPCS

2. Select Help.

3. Reconfirm your DEA-listed business address and select Yes to generate another letter to that address. 

iPrescribe_ActivateEPCS_Continue.png  iPrescribe_ActivateEPCS_Continue.png iPrescribe_SendMeMailerCode.png

 (click to enlarge)

4. Wait 5-10 business days for the new letter to arrive from USPS.  Note: Requesting a new letter does not invalidate the letter that is in transit.

What do I do once I get my letter? 

1. Login to iPrescribe.

2. Go to the main menu. 

 

iPrescribe-action-menu-button.png

(click to enlarge)

3. Select Activate EPCS.  

iPrescribe_ActivateEPCS_Continue.png

(click to enlarge)

4. Scan the QR code. Or, enter the 7-digit code located right below the QR code on the letter. 

Step4_8.PNG

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  • If you choose to scan the QR code, allow iPrescribe to access your camera, then scan 

iPrescribe_CameraAccess.png iPrescribe_ScanforEPCS_Lg.pngiPrescribe_ScanforEPCSPairing_Lg.png

 (click to enlarge)

  • Otherwise, manually enter the 7-digit code into iPrescribe. 

iPrescribe_Enter7DigitMailerCode.png   iPrescribe_Pairing7DigitCode.png

 (click to enlarge)

6. You will see a success message, indicating you are now authorized to begin electronically prescribing controlled substances (EPCS) using your two-factor authentication (login password and one-time pin from an authenticator). 

iPrescribe_MailerSuccess.png   iPrescribe_ActivateEPCS_FinalScreen.png

 (click to enlarge)

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