This article answers frequently asked questions (FAQs) about the letter with QR code ("mailer") that you generated as part of Activating E-prescribing of Controlled Substances (EPCS) in iPrescribe.
Reminder: You receive 2 separate items in the mail:
- Token (also called a hard token, authenticator, or key fob) to e-prescribe controlled substances after you complete EPCS activation.
- The letter with QR code ("mailer") to complete the EPCS activation at your DEA-listed business address.
Your letter with QR code ("mailer") will arrive through USPS within 5-10 business days.
If it has been past 10 business days since you generated your letter:
- Check that your business address listed by the DEA is current; the DEA requires that the letter go to this address.
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- Generate a new letter:
- Go to the main menu in iPrescribe and select Activate EPCS.
- Select Help.
- Reconfirm your DEA-listed business address and select Yes to generate another letter to that address.
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- Wait 5-10 business days for the new letter to arrive from USPS. Note: Requesting a new letter does not invalidate the letter that is in transit.
- If you still do not receive a letter within 10 business days, please submit a request to DrFirst Support.
1. Go to the main menu in iPrescribe and select Activate EPCS.
2. Select Help.
3. Reconfirm your DEA-listed business address and select Yes to generate another letter to that address.
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4. Wait 5-10 business days for the new letter to arrive from USPS. Note: Requesting a new letter does not invalidate the letter that is in transit.
If the QR code in your letter is expired, you will need to generate a new letter:
1. Go to the main menu in iPrescribe and select Activate EPCS.
2. Select Help.
3. Reconfirm your DEA-listed business address and select Yes to generate another letter to that address.
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4. Wait 5-10 business days for the new letter to arrive from USPS. Note: Requesting a new letter does not invalidate the letter that is in transit.
1. Login to iPrescribe.
2. Go to the main menu.
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3. Select Activate EPCS.
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4. Scan the QR code. Or, enter the 7-digit code located right below the QR code on the letter.
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- If you choose to scan the QR code, allow iPrescribe to access your camera, then scan
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- Otherwise, manually enter the 7-digit code into iPrescribe.
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6. You will see a success message, indicating you are now authorized to begin electronically prescribing controlled substances (EPCS) using your two-factor authentication (login password and one-time pin from an authenticator).
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