Purpose: This article walks you through common billing tasks in iPrescribe Account Management, including downloading receipts, updating payment or contact information, and managing your subscription.
Audience: Active iPrescribe users
To get to the Account Management section of iPrescribe:
- Log in to Account Management directly: www.account.iprescribe.com/account-management.
- Or, log in to the app, go to the main menu, select Settings, then select Account Management.
1. Under Account Management, select Billing
2. Go to Invoice History
3. Select the date
4. Download invoice/receipt
1. Under Account Management, go to Billing
2. Go to Payment Method
3. Select Add payment method ('+')
4. Add new credit card details
5. Add
1. Under Account Management, go to Billing
2. Select Update information
3. Update your address and/or email
4. Save
1. Under Account Management, go to Billing
2. Select Update information
3. Update your phone number
4. Save
We are sorry to see you go! Please contact Support if there is anything we can do to improve your experience.
If you still want to cancel your subscription:
1. Under Account Management, go to Billing
2. Under Current Plan, select Cancel Plan (select this option twice)
Selecting this cancels your upcoming renewal of the subscription after your current subscription expires.
You retain access to iPrescribe until the current invoice expires. Reference: Terms of Use (TOU).
If you already canceled your automatic renewal of a subscription, you still have an active subscription, and you want to renew your subscription again:
1. Log in via the web at https://account.iprescribe.com/or go to Account Management in the app
2. Go to Billing
3. Select Renew Plan
If you already canceled your automatic renewal of a subscription, your subscription is inactive, and you want to subscribe again:
1. Log in via the web at https://account.iprescribe.com/
2. A pop-up prompts you to select Manage Account to add your payment information.
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