1. Under Account Management, select Billing.

2. Go to Invoice History.

3. Select the date.

4. Download invoice/receipt.

1. Under Account Management, go to Billing.

2. Go to Payment Method.

3. Select Add payment method ('+').

4. Add new credit card details.

5. Select Add to save your payment method.

1. Under Account Management, go to Billing.

2. Select Update information.

3. Update your address and/or email.

4. Select Save.  

1. Under Account Management, go to Billing.

2. Select Update information.

3. Update your phone number. 

4. Select Save.  

iPrescribe subscriptions renew automatically on your anniversary date and charge the credit card on file at the current subscription rate. 

If you already canceled your automatic renewal of a subscription, you still have an active subscription, and you want to renew your subscription again: 

1. Under Account Management, select Billing.

2. Select Renew Plan.

If you already canceled your automatic renewal of a subscription, your subscription is inactive, and you want to subscribe again: 

1. Log in at https://account.iprescribe.com/

2. Select Manage Account when prompted. 

3. Add your payment information to reactivate.

We are sorry to see you go! Please contact Support if there is anything we can do to improve your experience.

If you still want to cancel your subscription:

1. Under Account Management, select Billing.

2. Under Current Plan, select Cancel Plan, then confirm Cancel Plan.

Your subscription remains active until the current billing period ends.

For subscription details, see the Terms of Use.

View iPrescribe Terms of Use via iPrescribe > Account Management or go to iPrescribe Terms of Use on the web.

The issue may depend on how your account was set up:

• If you were invoiced by Sales your billing is managed outside of the self-service portal. Check your invoice email for a Sales or Accounting contact, or reach out through this Contact form.
• If you're a self-registered user you may have had a recent credit or payment change. Review and update your payment method using the steps above, or contact your bank if the issue persists.

• General payment error: This typically means a charge failed to process. Review your payment information or contact your bank.
• Promo code failed: Promo codes are only valid for new customers. This error may appear if the account already exists or if the payment isn't going through.