Purpose: This article walks you through common billing tasks in iPrescribe Account Management, including downloading receipts, updating payment or contact information, and managing your subscription.
Audience: Active iPrescribe users
You can access Account Management two ways:
- Browser: Go to [www.account.iprescribe.com/account-management](https://www.account.iprescribe.com/account-management) and log in.
- iPrescribe app: Log in and navigate to Settings > Account Management.
Manage your billing information
Download a receipt
1. Under Account Management, select Billing.
2. Go to Invoice History.
3. Select the date of the invoice you need.
4. Select Download to save your invoice or receipt.
Update your payment method
1. Under Account Management, go to Billing.
2. Go to Payment Method.
3. Select Add payment method ('+').
4. Enter your credit card details.
5. Select Add to save your payment method.
Update your billing address, email, or phone number
1. Under Account Management, go to Billing.
2. Select Update information.
3. Update your address, email, and/or phone number.
4. Select Save.
Manage your subscription
Renew your subscription automatically
iPrescribe subscriptions renew automatically on your anniversary date and charge the credit card on file at the current subscription rate.
Renew an active subscription after canceling auto-renewal
1. Under Account Management, select Billing.
2. Select Renew Plan.
Reactivate an inactive subscription
1. Log in at https://account.iprescribe.com/.
2. Select Manage Account when prompted.
3. Enter your payment information to reactivate your subscription.
Cancel your subscription
We're sorry to see you go. If there's anything we can do to improve your experience, please contact Support before canceling.
1. Under Account Management, select Billing.
2. Under Current Plan, select Cancel Plan, then confirm Cancel Plan.
Your subscription remains active until the current billing period ends.
For subscription details, see the Terms of Use.
View the Terms of Use
View the iPrescribe Terms of Use in the app via Account Management, or visit iPrescribe Terms of Use on the web.
Troubleshoot payment and billing issues
Troubleshoot billing issues by account type
The steps to resolve billing issues depend on how your account was set up:
- If you were invoiced by Sales: Your billing is managed outside of the self-service portal. Check your invoice email for a Sales or Accounting contact, or reach out through this Contact form.
- If you're a self-registered user: You may have had a recent credit or payment change. Review and update your payment method using the steps above, or contact your bank if the issue persists.
Error codes
- General payment error (E07735/E07739): This typically means a charge failed to process. Access Stripe billing to review your payment information, or contact your bank.
- Promo code failed: Promo codes are valid for new customers only. This error appears if the account already exists or if the payment isn't processing.
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