Purpose: This article explains what Premium Phone Support is, how it works, and how to submit an on-demand callback request through the iPrescribe Help Center.
Audience: iPrescribe users with Premium Phone Support, and users interested in adding it.
This feature requires Premium Phone Support. Phone callback requests are available to iPrescribe users who have purchased the Premium Phone Support add-on.
Users without Premium Phone Support may Submit a request > iPrescribe Support Request, or use live chat.
Want to add Premium Phone Support?
- Add it at any time by completing this order form. Your payment method on file will be charged a prorated amount based on your renewal date. The add-on renews automatically with your subscription.
- New users can select the Premium Phone Support Add On during the registration workflow.
What you get with phone support
Whether you are subscribed to iPrescribe, iPrescribe Practice, or iPrescribe Enterprise, your organization's phone support add-on lets you connect to a knowledgeable support representative as soon as possible with on-demand callback.
Callback hours
Phone support is available Monday through Friday, 8:00 AM to 9:45 PM ET.
After hours, create an email ticket by clicking Submit a request > iPrescribe Support Request.
How to submit a callback request
- Sign in to your iPrescribe Help Center account.
- Click Submit a request.
- Select Request a callback.
- In the Callback number field, enter a direct line with area code. Do not use extensions, 800 numbers, or numbers answered by an automated menu.
- Select Callback now.
- Click Submit. A support representative will contact you at the number you entered. You will also receive a confirmation email with your ticket number.
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