Purpose: This article explains what Premium Phone Support is, how it works, and how to submit a callback request through the iPrescribe Help Center.

Audience: iPrescribe users with Premium Phone Support, and users interested in adding it.

What you get with phone support

Whether you are subscribed to iPrescribe, iPrescribe Practice, or iPrescribe Enterprise, your organization's phone support add-on lets you connect to a knowledgeable support representative on your schedule.

• On-demand callback: Request an agent to call you back as soon as possible.
• Scheduled callback: Schedule a callback at a time that fits your schedule.

Callback hours

Phone support is available Monday through Friday, 8:00 AM to 9:45 PM ET.

After hours, create an email ticket by clicking Submit a request > iPrescribe Support Request.

How to submit a callback request

1. Sign in to your iPrescribe Help Center account.
2. Click Submit a request.
3. Select Request a callback.
4. In the Callback number field, enter a direct line with area code. Do not use extensions, 800 numbers, or numbers answered by an automated menu.
5. For Would you like to receive a callback now or later?, select Callback now or Callback later.
6. If you selected Callback later:
   • Callback date: Click inside the field to open the calendar and select a date.

   • Callback time: Select a time from the drop-down menu.

     Times are in Eastern Time (ET). If you are not in the Eastern Time zone, convert your preferred time to ET before selecting.

7. Click Submit. A support representative will contact you at the number and time you entered. You will also receive a confirmation email with your ticket number.