Experian or ID.me are identity proofing vendors; InfinID is a program that hosts the process.
Contact your Account or Channel Manager to determine whether identity proofing through Experian or through ID.me is right for your organization.
Prerequisites
(1) Hard or Soft EPCS Token (recommended to have at least two tokens)
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- Hard Token: A Keychain token provided by DrFirst.
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Soft Token: VIP Access by Symantec can be downloaded on a mobile phone, tablet, or computer from https://vip.symantec.com/.
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- When adding a Soft Token, you will be required to enter the Credential ID (formatted as SYMCXXXXXXXX).
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(2) Social Security Number
(3) Passphrase
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- Passphrase (created during enrollment) should be a 8-20 characters with at least one capital letter, one lowercase letter, and a number.
- Passphrase is necessary for the two-factor authentication step required for sending controlled substance prescriptions. Two-factor authentication requires both a token and passphrase.
- We highly recommend selecting a passphrase you will remember, as it will be entered manually each time.
(4) Security Question & Answer
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- Security Question & Answer are necessary if you want to reset your passphrase.
- Security Answers are case-sensitive.
- Make sure to write down your Security Question & Answer exactly as entered.
- Example Security Question: "What is your mother's maiden name?"
(5) Valid Phone Number
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- Valid Phone Numbers can be mobile or residential but must be associated with a home address.
(6) First 8 Digits of a Personal Credit Card (strongly recommended)
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- VISA or MasterCard are accepted.
- No business cards or debit cards. Providing your credit card details enhances the verification process, ensuring a smoother identity proofing experience.
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