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Reset EPCS passphrase

Purpose: Use this article to change your EPCS passphrase when you know your current passphrase and want to update it for security reasons.
Audience: EPCS providers who completed identity proofing via Experian and have an EPCS passphrase. 

Steps to change your passphrase 

To change your EPCS passphrase as a security measure, log in to EPCS Gold and follow the steps below.

1. Go to the EPCS Gold Prescriber Dashboard.

2. Log in with your NPI and passphrase. 

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EPCS Gold Prescriber Dashboard login page

3. Select a token, enter a one-time PIN (OTP) from the selected token, and continue logging in. 

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EPCS Gold Prescriber Dashboard home page

4. Select the Profile tab. Then select Change EPCS Passphrase.

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Change EPCS Passphrase link

5. Select an active token associated with your account and submit. 

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Select Token drop-down menu

6. Follow the prompts to enter your current passphrase and create a new passphrase. 

Your new passphrase must meet the following requirements:

  • 8-20 characters
  • At least 1 lowercase letter
  • At least 1 uppercase letter
  • At least 1 number
  • No more than 2 consecutive uses of the same character
  • No special characters

You may now use your updated passphrase to sign controlled substance prescriptions.

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