Purpose: Reconnect your ID.me Authenticator app to your iPrescribe account after losing access to your original token.
Audience: iPrescribe electronic prescribing of controlled substances (EPCS) prescribers who got a new phone or lost their registered device without having registered a hard token (keyfob token).
When to use this: You can't access your authenticator and don't have a backup token.
DrFirst recommends that you associate more than one token to your iPrescribe account. Review the Step 6: Add controlled substance tokens to your iPrescribe account article to learn more.
Before you start
- Download the ID.me Authenticator app from your app store
- Have your ID.me account email and password ready
- Have your personal information available (name, birth date, Social Security number)
Important: The Drug Enforcement Administration (DEA) requires that the authenticator you use to generate a one-time PIN be on a different device than the device that you use to electronically prescribe a controlled substance.
Re-pair your ID.me Authenticator to iPrescribe
First, log in and get started
1. Log in to iPrescribe and select Settings from the main menu.
2. Select Manage Authenticators, then tap Pair a new ID.me Auth App to open the ID.me login screen.
If you do not see Manage Authenticators, you either registered through Experian (not ID.me) or registered through ID.me and have not activated EPCS for your iPrescribe account. Review the Step 5: Activate e-prescribing of controlled substances (EPCS) in iPrescribe article to learn more.
3. Log in to ID.me with your email and password. If you forgot your ID.me password, tap Forgot password.
4. Scroll down and tap MFA recovery process (MFA stands for multi-factor authentication), then tap Continue. Your previously added tokens (devices) appear on this screen.
5. Verify your identity: Click the link in the recovery email, then return to the original window or tab. The screen refreshes.
It can take up to 10 minutes to receive the recovery email.
6. Enter the information below, then tap Continue.
- First and last name
- Birth date
- Social Security number
7. Select Code Generator Application.
Set up your new token
8. Open the ID.me Authenticator app. If you have not downloaded the app, get it from your app store.
9. With the ID.me Authenticator app open, return to the setup screen or tab and select Scan QR code or Enter Secret Key. If you select Enter Secret Key, copy the secret key.
10. In the ID.me Authenticator app, tap the Plus icon (top right) to add a new account.
11. Pair your new token in the ID.me Authenticator app using the same option you chose in step 9.
Option A: Scan QR code
- Tap Scan QR code in the ID.me Authenticator app.
- Using the device with the ID.me Authenticator app open, scan the QR code shown on the device with iPrescribe open.
Option B: Enter Secret Key
- Tap Enter key manually in the ID.me Authenticator app.
- Type the secret key into the available field in the ID.me Authenticator app.
The new authenticator appears in the Code Generator list in the ID.me Authenticator app.
12. Return to the ID.me window or tab and click Continue.
13. Enter the 6-digit code from your new token (ID.me Authenticator), create a token nickname you will recognize, then click Continue on the next two screens to return to iPrescribe.
Back in iPrescribe
14. On the EPCS Confirmation screen, enter your iPrescribe password.
15. Select the ID.me Authenticator app, then enter the one-time PIN from the ID.me Authenticator app.
16. Click Activate.
Your token is now paired to your iPrescribe account.
Related articles
- Step 5: Activate e-prescribing of controlled substances (EPCS) in iPrescribe
- Step 6: Add controlled substance tokens to your iPrescribe account
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