Purpose: This article helps you manage your billing information and subscription in iPrescribe Account Management. You can download invoices, update your payment method or contact information, and renew, reactivate, or cancel your subscription.
Audience: Active iPrescribe users
This article does not cover failed payments or error codes. See Troubleshoot iPrescribe payment and billing issues.
You can access Account Management two ways:
- Browser: Go to https://account.iprescribe.com/account-management and log in.
- iPrescribe app: Log in and navigate to Settings > Account Management.
Manage your billing information
Download a receipt
1. Under Account Management, select Billing.
2. Go to Invoice History.
3. Select the date of the invoice you need.
4. Select Download to save your invoice or receipt.
Update your payment method
1. Under Account Management, go to Billing.
2. Go to Payment Method.
3. Select Add payment method ('+').
4. Enter your card number, expiration date, and security code.
5. Select Add to save your payment method.
Update your billing address, email, or phone number
1. Under Account Management, go to Billing.
2. Select Update information.
3. Update your billing address, email, or phone number.
4. Select Save.
Manage your subscription
How automatic renewal works
iPrescribe subscriptions renew automatically on your anniversary date and charge the credit card on file at the current subscription rate.
Renew an active subscription after canceling auto-renewal
1. Under Account Management, select Billing.
2. Select Renew Plan.
Reactivate an inactive subscription
1. Log in at https://account.iprescribe.com/.
2. Select Manage Account when prompted.
3. Enter your payment information to reactivate your subscription.
Cancel your subscription
We're sorry to see you go. If there's anything we can do to improve your experience, please contact Support before canceling.
1. Under Account Management, select Billing.
2. Under Current Plan, select Cancel Plan.
3. Select Cancel Plan again to confirm.
Your subscription remains active until the current billing period ends.
For subscription details, see the Terms of Use in the app via Account Management or on the web.
View the Terms of Use
View the iPrescribe Terms of Use in the app via Account Management, or visit iPrescribe Terms of Use on the web.
Related article: Troubleshoot iPrescribe payment and billing issues
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