The steps to resolve billing issues depend on how your account was set up:

• If you were invoiced by Sales: Your billing is managed outside of the self-service portal. Check your invoice email for a Sales or Accounting contact, or reach out through this Contact form.
• If you're a self-registered user: You may have had a recent credit or payment change. Review and update your payment method using the steps in the Manage iPrescribe billing subscription article, or contact your bank if the issue persists.

• General payment error: This typically means a charge failed to process. Access Stripe billing to review your payment information, or contact your bank.
• Promo code failed: Promo codes are valid for new customers only. This error appears if the account already exists or if the payment isn't processing.