Purpose: This article explains how to stop or cancel a prescription (Rx) in iPrescribe, and how to manage canceled prescription notifications from the pharmacy.
Audience: Active iPrescribe users
Prerequisite: You need an active prescription in the patient's Active Medications list.
Stopping and canceling a prescription are different actions with different results:
- Stopping a prescription removes it from the patient's Active Medications list. Stopping a prescription does not notify the pharmacy.
- Canceling a prescription sends a cancellation request to the pharmacy. Once you cancel a prescription, iPrescribe removes it from the patient's Active Medications list.
Stop a prescription
Stopping a prescription removes it from the patient's Active Medications list without notifying the pharmacy.
Steps to stop a prescription
1. Log in to iPrescribe.
2. Tap the New Rx button.
3. Search for and select a patient. Do one of the following:
- Use the search bar at the top, then select the patient from the search results, or
- Select a patient under RECENT PATIENTS.
4. From the patient's profile, go to the Active Medications section.
5. Locate the correct medication and tap the arrow to the right of it.
Outcome: iPrescribe opens the Medication Review screen.
6. On the Medication Review screen, tap Stop Medication.
7. On the Stop Medication screen, fill out the following fields:
- Date Stopped — required
- Why is this med being stopped — optional
- Notes — optional
Add a reason and notes when the stop affects care coordination — for example, if another provider or the patient's pharmacy needs context for the change.
8. Tap the Stop Medication button.
Outcome: iPrescribe stops the prescription and returns you to the previous screen with an alert confirming the medication has been stopped.
Cancel a prescription
Canceling a prescription sends a cancellation request to the pharmacy and removes it from the patient's Active Medications list.
Steps to cancel a prescription
1. Log in to iPrescribe.
2. Tap the main menu icon in the top left corner.
3. Select History.
Outcome: The History screen opens, showing completed and undelivered prescriptions.
- If you are the signed-in provider, iPrescribe displays your name in the Filter by provider field.
- Filter by provider lets you select a specific provider.
- Filter by patient lets you select a specific patient.
4. Select the prescription you want to cancel.
5. Scroll to the bottom of the screen to Transmission History.
6. Tap Cancel at Pharmacy and Stop.
Outcome: iPrescribe opens the cancellation reason screen.
7. Select a reason for canceling. You can add Comments for Pharmacist to explain further.
8. Tap Cancel at Pharmacy and Stop.
Outcome: iPrescribe cancels the prescription and displays a message confirming the medication has been canceled.
Manage canceled prescription notifications
When a pharmacy confirms it received a cancellation, iPrescribe adds a notification to your Canceled Rxs queue for you to acknowledge.
Acknowledge canceled prescription notifications
After you cancel a prescription in iPrescribe or Rcopia, the pharmacy may send a notification confirming the cancellation. Acknowledge these notifications to clear them from your queue.
1. Tap the main menu icon in the top left corner.
2. Select Canceled Rxs.
Outcome: The Canceled Rxs screen opens and lists pending notifications.
3. Tap Acknowledge for each prescription, then tap Next to process the actions.
Outcome: iPrescribe processes the acknowledgments and removes them from the list.
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