When a pharmacy is manually entered in E-Prescribing Desktop and set as the patient's default, iPrescribe routes the prescription by fax to the number entered for that pharmacy. If no valid fax number exists, the prescription is marked undeliverable.

Best practice: Select the pharmacy from search results instead of entering it manually.

iPrescribe requires the pharmacy to verify receipt of the prescription within one hour. If verification does not occur, the prescription is marked undeliverable.

To confirm status, Check prescription transmission history: Main menu > History, then select the prescription to view details. Look for a Verified status.

If all prescriptions route to fax instead of electronically, submit a request to have your account setup reviewed.

Confirm the patient's pharmacy was selected from search results, not manually entered. If it was manually entered, search for and select the correct pharmacy before resending.

If a prescription is still failing and must be sent immediately, call the pharmacy directly. The pharmacy can advise on alternative ways to process the prescription.

Submit a request so the support team can research the undeliverable prescription. Note that vendor-level research with the pharmacy network has a 10-day limit from the date of the failed transmission — submit your request as soon as possible if vendor research may be needed.