Purpose: Reset a forgotten iPrescribe login password from the login page, or change a known password after logging in.
Audience: Registered, active iPrescribe users.
Know before you start:
- Your username. If you do not remember your username, see the Recover your iPrescribe Username article for instructions.
- You have one attempt to answer your security questions.
Emails, usernames, passwords, and answers to security questions are case-sensitive.
Reset a forgotten password
Use this method when you can't log in because you forgot your password.
If you enter an incorrect password 3 times, your account locks for 5 minutes. Wait out the lockout period, then select Need help logging in? to reset your password.
Reset your password using Need help logging in?
On the login page, select Need help logging in?
iPrescribe login window > Need help logging in? link - Enter your username and complete the CAPTCHA. Tap Recover Password.
The system sends a password reset email to your registered email address. - Check your email inbox for the subject line "Request to reset your iPrescribe password." Check your spam folder if you don't see it within 5 minutes.
- If you do not see the email or no longer have access to your email inbox, see the Troubleshoot password reset problems section below.
- Select the Reset Password link in the email.
The link opens a new window. - You have one attempt to answer 2 of the 3 security questions correctly. In the window, answer the questions, then select Continue.
The Reset Your Password page opens.- If you cannot answer the security questions or did not set them up, see the Troubleshoot password reset problems section below.
- Enter your new password in New Password and Confirm New Password. Use a password you have not used in the past 180 days.
- Select Change Password.
A Credentials Updated notification confirms that you successfully updated your password. You can now log in with your new password.
Troubleshoot password reset issues
Use this section if you cannot complete the steps to reset a forgotten password.
I did not receive the password reset email
Make sure you are checking the email inbox associated with your iPrescribe account. If you still do not see the reset email in your inbox or spam folder, select Submit a request at the top of the help center. A Support agent will verify your account email on file and resend the email.
I no longer have access to my email inbox
If you no longer have access to the email inbox on your account (for example, a former employer's email domain or a decommissioned email), select Submit a request at the top of the help center. A Support agent will verify your identity through an alternate method and help update the email on file.
I cannot answer my security questions
If you forgot the answers to your security questions or answered them incorrectly, select Submit a request at the top of the help center. A Support agent will verify your identity and help you reset your password.
I did not set up security questions
If you did not set up security questions, select Submit a request at the top of the help center. A Support agent will verify your identity and help you reset your password.
Change your current password after logging in
Use this method when you know your current password and want to update it. If you do not know your current password, use the steps in Reset a forgotten password above.
Watch: change your password (logged in)
Watch the animation to see how to change your password after logging in.
Steps to change your password (logged in)
- Go to the iPrescribe Menu and select Settings > Password.
- Enter your current password in Password, your new password in New password, and your new password again in Re-Type Password.
- Select Change.
A notification confirms that you successfully updated your password.
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