• Your username and password are case-sensitive.
• You must answer 2 of 3 security questions correctly. You have one attempt.

1. On the login page, select Need help logging in?

   

   Locked out after 3 failed attempts

   If you enter an incorrect password 3 times, your account locks for 5 minutes. Wait out the lockout period, then select Need help logging in? to reset.

2. Enter your username and complete the CAPTCHA. Select Recover Password. 
   The system sends a password reset email to your registered email address.
3. Check your email inbox for the subject line "Request to reset your iPrescribe password."
   • Check your spam filter if you don't see the email.

4. Select the Reset Password link in the email. 
   The link opens a new browser window.

   

5. Answer 2 of the 3 security questions correctly, then select Continue. 
   The Reset Your Password page opens.

6. Enter your new password:

   • New Password: your new password.
   • Confirm New Password: your new password again.

   The system rejects passwords used in the past 180 days.

7. Select Change Password. 
   A Credentials Updated notification confirms your password change.

Watch the animation to see how to change your password after logging in.

1. Open the iPrescribe app.
2. Select the Menu icon (☰) at the top left of your screen.
3. Scroll down and select Settings → Password.
4. On the next screen, enter:
   • Password: your current password.
   • New password: your new password.
   • Re-Type Password: your new password again.
5. Select Change. 
   A confirmation message confirms your password was changed successfully.