Purpose: Explains the difference between the login password, signature password, and controlled substance password in iPrescribe, and provides reset instructions for each.
Audience: Active iPrescribe users.
iPrescribe Mobile users access iPrescribe with a username and password. iPrescribe Practice users access both iPrescribe and E-Prescribing Desktop with the same username and password.
Login password (all users)
Your login password authenticates your access to iPrescribe or E-Prescribing Desktop.
You created your username and login password when you first registered for iPrescribe.
Option A: iPrescribe Mobile
- Go to the iPrescribe login screen.
-
Select Need help logging in?
- Follow the prompts to reset your password.
Option B: E-Prescribing Desktop (iPrescribe Practice account)
- Go to the E-Prescribing Desktop login screen.
-
Select Forgot password?
- Follow the prompts to reset your password.
If you can't reset your password using these steps, contact your practice admin.
Signature password
Your signature password authorizes prescription signing and transmission.
iPrescribe generates your signature password automatically during registration. The system enters this password into the signature password field automatically when you prescribe.
Your admin may turn this requirement off
Your practice admin can turn off the signature password requirement in E-Prescribing Desktop settings. If you're unsure whether this applies to you, contact your admin.
If you're sending a controlled substance prescription, you also need a controlled substance password and token PIN. See the Controlled substance password section below.
Know your login password before you start
If you've forgotten your login password, reset it first using the steps in the Login password section above.
Option A: iPrescribe Mobile
- Log in to the iPrescribe Mobile app.
- Select Menu.
-
Select Settings.
- Select Signature password.
- Enter your current login password, then create a new signature password.
- Select Save.
The system saves your new signature password.
Option B: E-Prescribing Desktop (iPrescribe Practice account)
- Log in to E-Prescribing Desktop.
- Select Menu.
-
Select Settings.
- Select Signature password.
- Enter your current login password, then create a new signature password.
- Select Save.
The system saves your new signature password.
Controlled substance password
You need a controlled substance password to send controlled substance prescriptions. Which password you use, and how you reset it, depends on how you completed EPCS identity proofing.
If you completed identity proofing through Experian, your passphrase is a separate credential that you created. It's different than your login password.
- To reset your passphrase, follow the steps in Reset EPCS Passphrase.
- If you forgot your passphrase, follow the steps in Forgot EPCS Passphrase.
- You need an active registered token and the answer to your security question.
Security answers are case sensitive
If you enter your security answer incorrectly, wait out the lockout period and try again. If you don't remember your security answer, submit a request for a new EPCS registration link to complete registration again and create a new passphrase.
Requesting a new registration link disables your EPCS access
You can't prescribe controlled substances again until you complete onboarding and activation with your admin.
This section doesn't apply to you if you completed identity proofing through ID.me. See the Signing password section below.
If you completed identity proofing through ID.me, your iPrescribe login password also serves as your controlled substance password. You don't manage a separate passphrase.
- To change your controlled substance password, reset your login password using the steps in the Login password section above.
This section doesn't apply to you if you completed identity proofing through Experian. See the Passphrase section above.
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