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Prescription undeliverable

This article explains the most common causes when a prescription is undeliverable and what to do when it happens.

What causes a prescription to be undeliverable?

There are two primary reasons a prescription may be undeliverable in iPrescribe.

1. The pharmacy is manually entered by the practice, and not selected from pharmacy search results. 

  • If the pharmacy is manually entered, prescriptions will go by fax to the fax number entered for that pharmacy.
  • If the pharmacy is manually entered and does not have a valid fax number, the prescription will be marked undeliverable.

2. The prescription was not electronically acknowledged ("verified") by the pharmacy within one hour.

  • Check prescription transmission history to see if the prescription has a 'verified' status.
    • Main menu > select History > view the transmission history of a prescription. 
  • If all prescriptions go straight to fax, please reach submit a request to review your account setup. 

Troubleshooting an undeliverable prescription

  • Please update or re-create the prescription and try to send the prescription again.
  • If a prescription is still failing to reach the pharmacy and needs to be sent immediately please call the pharmacy directly to get steps to address prescription by other means.
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