Purpose: This article explains what a provider agent is and how a provider authorizes or revokes a provider agent in iPrescribe.

Audience: Providers using iPrescribe

This article covers iPrescribe. For the E-Prescribing Desktop (Rcopia) workflow, see Manage provider agents in E-Prescribing Desktop.

What is a provider agent?

A provider agent is an active staff user designated by a provider to send non-controlled prescriptions to the pharmacy on the provider's behalf. The provider then receives a notice to sign the transmitted prescription. Provider agents may also click to renew a controlled prescription for the provider to sign and send; provider agents cannot send controlled substances to a pharmacy, per DEA regulations.

Who can authorize or revoke a provider agent?

You may authorize or revoke a provider agent if you are a provider and your practice is not located in New York.

Authorize or revoke a provider agent

1. Tap Settings in the iPrescribe menu. The Settings screen opens.

2. Tap Manage My Agents. The Manage My Agents screen opens.

Option A: Authorize a provider agent

3. Tap the toggle next to each active staff user you want to give provider agent privileges. The toggle lights up. 

Option B: Revoke a provider agent

3. Tap the toggle next to each staff user you want to revoke provider agent privileges. The toggle grays out.

4. Enter your signature password and tap Approve Changes to save. A confirmation message appears at the top of the Manage My Agents screen.