Please follow the steps below if you received this notification: "We are extremely sorry but the prescription cannot be signed and sent at this time. Please contact your system administrator or Support."
1. Access the EPCS Gold Prescriber Dashboard. Log in with your NPI number and passphrase (controlled substance password).
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2. Complete login by selecting your token from the drop-down menu and entering your one-time pin or one-time passcode (OTP) from that token.
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3. Read and accept the updated Terms of Use (TOU).
Note: You may need to log out of e-prescribing and log back in for this to take effect.
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