Note: DrFirst has a 90-day limited warranty period on hard tokens. This limited warranty excludes damage or loss. For warranty claims, include the provider's NPI.

1. Contact your Customer Success Manager (CSM) or open a ticket with DrFirst Support to request a replacement token link. Access the link and select a quantity, then enter contact information. There is an order limit of 10 for replacement tokens.

   

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2. After entering contact details, enter your shipping and payment information.
3. (Optional) Complete the additional fields
   • Business name
   • Prescriber NPI
   • Reason for replacement request in the Additional Note field
4. If needed, enter an alternate billing address by de-selecting the Billing info is same as shipping checkbox . Once all fields are complete and checked for accuracy, click Pay to finalize your token order.
5. Once ordered, a confirmation email will be sent to the email provided on the checkout screen. This contains a link to check the status of your order by selecting View Order.
6. Once your token order has shipped, you will receive another email containing a tracking number.
7. Once the token order is delivered, you will receive a final confirmation email.

1. Navigate to the DrFirst Hard Token Request storefront to bulk order new hard tokens. Once on the storefront, select a quantity and click the Add to cart button.

   

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2. An alert appears with a quick link to access your cart and checkout. Click View cart to view your cart or Check out to access the checkout screen. The shopping bag icon can also be used as a link to access your cart.

   

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3. From your cart, click Check out to proceed.

   

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4. Once you access the checkout screen, enter your shipping information. New tokens are free, so there is no need to enter a payment or billing address.

   

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5. Once all fields are complete and checked for accuracy, click Complete order to finalize the token order.

   

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6. Once you place your order, you will receive a confirmation email at the address provided during checkout. This email includes a link to check your order status by selecting View Order.

   

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7. Once the token order is shipped, you will receive another email containing a tracking number. Once the token order is delivered, you will receive a final confirmation email.

1. Navigate to the DrFirst Hard Token Request storefront link to order a new hard token. Once on the storefront, select a quantity and click the Add to cart button.

   

   (click to enlarge)

2. An alert appears with a quick link to access your cart and checkout. Click View cart to view your cart or Check out to access the checkout screen. The shopping bag icon can also be used as a link to access your cart.

   

   (click to enlarge)

3. From your cart, click Check out to proceed.

   

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4. Once you access the checkout screen, enter your shipping information. New tokens are free, so there is no need to enter a payment or billing address.

   

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5. Once all fields are complete and checked for accuracy, click Complete order to finalize your token order.

   

   (click to enlarge)

6. Once you place your order, you'll receive a confirmation email at the address provided during checkout. This email includes a link to check your order status by selecting View Order.

   

   (click to enlarge)

7. Once your token order is shipped, you'll receive another email containing your tracking number.

   

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8. Once we deliver your order, you'll receive a final confirmation email.

   

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1.  Sign in to Submit a request at the top or bottom of the Help Center (you may not see all options if you do not sign in). 

Note: If you're viewing from a mobile phone, click into the main menu (three horizontal lines on the top right corner to see the sign in option. 

3. Scroll down to view the online form that appears. For token requests, populate fields as follows: 

• How is this impacting your business? Select a severity level (e.g., Moderate) 
• What do you need help with today? Select Token Assistance 
• Type of Token Assistance needed. Select Question On Existing Token (Hard or Soft) if you are experiencing issues with a current token that you use 

4. Click Submit