Purpose: This article answers the most common questions from active iPrescribe users about account access, practice locations, prescribing permissions, and token management.
Audience: Active iPrescribe users who have questions about logging in (username or password), managing their account, or understanding prescribing permissions and token requirements.
Most common FAQs
Account access
You may be unable to log in to your iPrescribe account for several reasons:
- Forgot username: Your username was created when your account was created (it is not the same as your email address). If you do not remember your username, sign in to the help center and submit a request for Support or reach out to your practice administrator.
- Forgot password: If you forgot your password in iPrescribe, select the Forgot Password? link on the login screen.
- Receiving an error message of E07735: This error occurs when there is an issue with the payment method on file. Go to the link below to update your payment method: https://billing.stripe.com/p/login/00g00vbLM6M547e9AA
- Paid subscription inactive: You need an active, paid subscription to access iPrescribe. To update your payment method go to: https://billing.stripe.com/p/login/00g00vbLM6M547e9AA
- Lockout period: After 3 failed attempts to enter your login password, iPrescribe automatically locks you out for 5 minutes. Please wait 5 minutes, and if you still cannot log in to your account try selecting Forgot Password?
Account management
If you registered for iPrescribe independently (not through DrFirst Sales), you can update some details in your account by going directly to www.account.iprescribe.com/account-management or to:
1. Main menu
2. Settings
3. Account Management
From Account Management you may remove a provider from your account and modify some account details. To learn more about what you can change, go to: Account Management.
Practice locations & DEA licenses
Currently, you can only change your default practice location in iPrescribe.
To add a practice location, submit a request to DrFirst Support. Currently, the practice location and DEA number must match the same state.
You will need to register for iPrescribe again directly through DrFirst, so please submit a request to DrFirst Support.
Prescribing permissions & EPCS
Yes, you can prescribe non-controlled substances once you register for iPrescribe.
To register, please refer to Step 1: Register for iPrescribe and follow the steps provided.
To prescribe controlled substances you must:
- Complete Step 5: Activate electronic prescribing of controlled substances (EPCS), which includes:
- Downloading the ID.me Authenticator app.
- Confirming your desired address to receive a physical device.
- Having a reference (admin) you listed verify that you are authorized for EPCS
- Verifying your identity as a prescriber via ID.me.
- Entering your EPCS provider credentials and activating your profile.
- Enter two-factor authentication when you sign off on a controlled substance prescription
- A password used to send controlled substance prescriptions
- A one-time-pin from either a physical device or app associated with your account.
Note: The DEA requires the device generating your OTP to be separate from your prescribing device.
What is a token?
The physical device is also referred to as a key fob, hard token, or authenticator.
The app is also referred to as a soft token or authenticator.
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