Prerequisite: Activate E-prescribing of Controlled Substances (EPCS) in iPrescribe
This article is for users registering for iPrescribe app on their own (self-registered).
To learn more about different accounts, visit iprescribe.com/pricing or contact your Account Manager.
If you will electronically prescribe controlled substances in iPrescribe, we highly recommend that you associate multiple authenticators (tokens) that generate one-time pins (OTP) to your account.
This action may prevent you from losing access to e-prescribing controlled substances in the future.
There are 3 main tokens that you can add to your account today:
- ID.me Authenticator app (also called a soft token)
- Symantec VIP Access app (also called a soft token)
- Physical device (also called a fob or hard token) made by either Onespan or Symantec
In Activate EPCS in iPrescribe, you downloaded the ID.me Authenticator app and associated it with your account already.
Also in Activate EPCS in iPrescribe, you ordered the physical authenticator (also called a fob or hard token) to arrive at the address you entered. To associate this device to your iPrescribe account:
1. Log in to the iPrescribe app.
2. Go to the main menu.
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3. Select Settings.
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4. Select Manage Authenticators.
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5. Enter your login password for iPrescribe and the 6-digit one-time pin (OTP) from your ID.me Authenticator app.
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6. To add the physical device you received in the mail to your account:
- Choose OneSpan Hard Token (or Symantec hard token, if applicable)
- Choose a nickname (that will help you identify that token in a list)
- Enter the Serial Number, which can be found on the back of your token
- For OneSpan hard token, enter the code without any spaces or dashes.
- Enter the 6-digit code that is currently displayed on the token after pressing the power button
- Select Add New Token
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Symantec VIP Access is another app that can be used with your password for two-factor authentication.
To add it to your account:
1. Download Symantec VIP Access app from the app store.
2. Follow instructions to install it on your device (different device from the one you use to prescribe).
3. Log into the iPrescribe app.
4. Go to the main menu.
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5. Select Settings.
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6. Select Manage Authenticators.
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7. Enter your login password for iPrescribe and a 6-digit one-time pin (OTP) from your ID.me Authenticator app.
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8. To add the Symantec VIP Access app to your account:
- Choose a nickname (that will help you identify this token in a list)
- Enter the Credential ID from the Symantec VIP Access app:
- Do not enter spaces in between letters and numbers
- Use upper case letters for 'SYMC'
- Enter the 6-Digit code that is currently displayed on the token after pressing the power button
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- Select Add New Token
1. Log in to the iPrescribe app.
2. Go to the main menu.
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3. Select Settings.
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4. Select Manage Authenticators.
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5. Enter your login password for iPrescribe and a 6-digit one-time pin (OTP) from your ID.me Authenticator app.
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6. Add the information for the new authenticator/token and select Add New Token.
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